WILL IT FIT?
Can I try the Online-Only Dresses on in your Shop?
• You’re very welcome to attend our next Dress Reveal Event in Highfields, if you prefer.
• Spots fill fast, so tap here to book.
• Note that the Event-Only Crux and Moir ranges are Designer Dresses … they’re different to our Online-Only Dresses.
Are the Online-Only size charts accurate?
Will my Online-Only Dress fit?
• If you do buy online, our size charts are very accurate.
• Each garment has its own unique size chart.
• The size you need may be different to your normal size.
• So for a glam fit, just use the specific size chart for the item you wish to order.
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PAYMENT
2 easy ways to pay at Events or Online:
• Credit / Debit Card. Powered by Stripe, all transactions are secure and encrypted.
• Afterpay. That’s 50% Tomorrow / Quick Dispatch / And 2 x 25% Later! No fees or interest ever.
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ONLINE-ONLY DELIVERIES
Items purchased at Events will be picked-up at our Shop.
How much?
How fast?
• Buy express upgrade option: 8-13 days.
• Free, free, free: 14-49 days.
• See all options / timeframes at checkout.
• You get to choose the delivery time at Checkout.
Where’s my order sent from?
• All Online-Only items are sent from our offshore factory or from our Shop in Highfields.
Can I collect my order?
• Sure, if you wish! You can collect your Online Order at our next Event at our Shop in Highfields. Or you might prefer to get your Online Order delivered to your place – that’s the quickest way.
Will all my items arrive in the same package?
• Depending on stock levels, we may fulfil your order of multiple items via separate packages.
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REFUNDS FOR ONLINE-ONLY ITEMS
Your statutory rights apply to all refund requests. This applies to both Online-Only items and for items purchased at Events.
Can I get a refund?
Yes, if:
• The item you received wasn’t as described.
• The item you ordered didn’t arrive within the timeframe agreed.
However, refunds are not available if:
• The garment doesn’t fit, however the ordered size was sent.
• The address you supplied wasn’t correct.
• Exceptional circumstances occur along delivery routes, beyond our reasonable control.
How do I request a refund?
• Presenting you with your dream dress is the heart & soul of what we do. So, within 36 hours of receiving your order, you can tap here to request a refund. Requests will be answered within 72 hours and directed to your original payment method within 1 week. We’ll provide you with the transaction ID within this timeframe. It’s possible your payment method provider may take longer to clear your funds.
Can I cancel my Online-Only order?
• If your order has been paid and you need change or cancel it, we need you to contact us about this within 4 hours of placing your order.
Can I exchange my Online-Only delivery?
• No. Exchanges are not possible. Reasons: we have a #BrandNewEveryTime promise … and hygiene is ultra-important to us.
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I’VE GOT ANOTHER QUESTION
• We’re always listening, so tap here to for help anytime or phone ☎️ 0483 838 738.
