Can I get a refund?
Yes, if:
• The item you received wasn’t as described.
• The item you ordered didn’t arrive within the timeframe agreed.
However, refunds are not available if:
• The garment doesn’t fit, however the ordered size was sent.
• The address you supplied wasn’t correct.
• Exceptional circumstances occur along delivery routes, beyond our reasonable control.
How do I request a refund?
• Presenting you with your dream dress is the heart & soul of what we do. So, within 36 hours of receiving your order, you can tap here to request a refund. Requests will be answered within 72 hours and directed to your original payment method within 1 week. We’ll provide you with the transaction ID within this timeframe. It’s possible your payment method provider may take longer to clear your funds.
Can I cancel my order?
• If your order has been paid and you need change or cancel it, we need you to contact us about this within 8 hours of placing your order.
Can I exchange my delivery?
• No. Exchanges are not possible. Reasons: we have a #BrandNewEveryTime promise … and hygiene is ultra-important to us.
I have another question…
• We’re always listening, so tap here to contact us anytime or feel welcome to phone ☎ (02) 780 4 GLAM that’s (02) 78044526.
Next, tap here for answers to your delivery questions.
