FAQs: Delivery

How much?
How fast?

Buy express upgrade option: 8-13 days.
Free, free, free: 14-49 days.
• See all options / timeframes at checkout.
• Choose at checkout.

Where’s my order sent from?

• We’ll send your order from our head office in Melbourne VIC, our regional office in Toowoomba QLD, or from our offshore factory.

Can I collect my order?

• No. We operate 100% online only. All dresses are available only exclusively online.

Are there any Customs fees?

• That’s very rare for personal orders in our price range.

Will all my items arrive in the same package?

• Depending on stock levels, we may fulfil your order of multiple items via separate packages.

I’ve got another question…

• We’re always listening, so tap here to for help anytime or phone ☎️ (08) 800 4 PROM that’s (08) 80047766.


Next, tap here for answers to your payment questions. Or see some of our glam dresses here.

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